Last updated November 28, 2023
Overview
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at sgthracian@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Serkan Gurkan
100. Yil Mahallesi Polis 2. Aralik Sokak No:6/2
Tekirdag / Suleymapasa, 59100
Turkey
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● The following are exempt from refunds: Gift cards, Some health and personal care items.
● Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
● If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at (sgthracian@gmail.com)
● You will be responsible for paying for your own shipping costs for returning your item.
● Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
● Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
● Please see, we cannot guarantee that we will receive your returned item.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:+905492825859
sgthracian@gmail.com